Terms of Service

Concrete Flower Collective Effective Date: September 4, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of www.concreteflowercollective.com (the “Site”), operated by Harper-Glantz, LLC, doing business as Concrete Flower Collective (“CFC,” “we,” “us,” “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

2. About Concrete Flower Collective

CFC gives independent architecture, interior design, creative, and real estate development firms the operational and financial infrastructure to run smoother, capture more revenue, and unlock new opportunities.

These Terms govern use of the Site only. They do not set the scope, fees, or terms of any consulting or advisory services we provide — those are set out in a separate signed engagement agreement or statement of work between CFC and the client.

3. Use of the Site

You may use the Site for lawful, personal, and business informational purposes related to evaluating or engaging our services. You agree not to:

  • Use the Site in any way that violates applicable law;

  • Attempt to gain unauthorized access to the Site, its systems, or related networks;

  • Introduce viruses, malware, or other harmful code;

  • Scrape, copy, or reproduce Site content for commercial redistribution without our written permission;

  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We may suspend or restrict access to the Site for anyone who violates these Terms.

4. Intellectual Property

All content on the Site — including text, graphics, and the “Concrete Flower Collective” name and logo — is owned by Harper-Glantz, LLC. The site's written content, graphics, and logo are original works we created and are protected under U.S. copyright law. The “Concrete Flower Collective” name, logo, and all associated marks are the property of Harper-Glantz, LLC and are protected under applicable law. You may view and share Site content for personal, non-commercial reference, but may not reproduce, modify, distribute, or create derivative works from it without our prior written consent.

5. No Professional Advice; No Guarantee of Results

Content on the Site is provided for general informational purposes only. It does not constitute financial, legal, accounting, or business advice, and it does not create a consulting or advisory relationship. Any such relationship is formed only through a separate signed engagement agreement. We do not guarantee specific results, revenue, or outcomes from use of the Site or our services.

6. Submissions Through the Site

When you submit information through our contact form or newsletter signup, you confirm the information is accurate and that you have the right to provide it. You grant us permission to use that information to respond to your inquiry or send the communications you’ve requested, consistent with our Privacy Policy.

7. Third-Party Services and Links

The Site uses third-party tools, including Squarespace (hosting) and Google Analytics, and may link to third-party websites. We do not control and are not responsible for the content, policies, or practices of any third-party site or service. Payments to CFC — including ACH transfers — are handled directly between you and CFC and are not processed through the Site.

8. Disclaimer of Warranties

The Site is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.

9. Limitation of Liability

To the fullest extent permitted by law, Harper-Glantz, LLC and its members, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, even if advised of the possibility of such damages. Our total liability for any claim arising from the Site will not exceed one hundred dollars ($100).

10. Indemnification

You agree to indemnify and hold harmless Harper-Glantz, LLC and its members, employees, and contractors from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Site.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.

12. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully — it affects your legal rights, including your right to file a lawsuit in court.

  • Agreement to arbitrate. Except as set out below, you and CFC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Site will be resolved by binding arbitration rather than in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, and will take place in Santa Cruz County, California (or another mutually agreed location), or by videoconference or document submission where the arbitrator permits.

  • Class action waiver. Arbitration will be conducted on an individual basis only — not as a class, collective, consolidated, or representative action. The arbitrator has no authority to combine more than one person's claims or to preside over any form of class or representative proceeding.

  • Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or misuse of intellectual property or confidential information.

  • Opt-out. You may opt out of this arbitration agreement by sending written notice to hi@concreteflowercollective.com within 30 days of first agreeing to these Terms. If you opt out, disputes will instead be resolved in the state courts located in Santa Cruz County, California, or the United States District Court for the Northern District of California, and you consent to personal jurisdiction in those courts.

  • Severability of this section. If the class action waiver is found unenforceable as to a particular claim, that claim must proceed in court rather than arbitration, while any remaining claims continue in arbitration.

13. Multi-State and International Clients

CFC works with clients throughout the United States and, where the opportunity arises, internationally. Regardless of where you or your business are located, these Terms and the Site itself are governed uniformly as described in Sections 11 and 12. Any state- or country-specific terms relevant to a particular engagement — for example, terms required by your local law — will be addressed in that client's separate signed engagement agreement, not in these Terms.

14. Electronic Communications

By using the Site or providing us your contact information, you consent to receive communications from us electronically, including by email. You agree that any notices, agreements, or other communications we provide electronically satisfy any legal requirement that such communications be in writing.

15. Severability; Entire Agreement; No Waiver

  • Severability — If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

  • Entire agreement — These Terms, together with our Privacy Policy, constitute the entire agreement between you and CFC regarding use of the Site, and supersede any prior agreements about the Site.

  • No waiver — Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

16. Changes to These Terms

We may update these Terms from time to time. The Effective Date above reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

17. Contact Us

Harper-Glantz, LLC dba Concrete Flower Collective PO Box 11, Santa Cruz, CA 95062-9998 hi@concreteflowercollective.com